Ticket Order Rules
Please note that placing an order, you enter into with the company TicketBest contract for services related to the acquisition of tickets to the conditions set forth in the terms of service (the offer). A contract is concluded with the completion of the order Buyer procedures.
Payment is made at the time of the courier delivery of tickets or redeeming tickets at retail counters.
Payment by credit card over the internet
You can pay by credit card Visa or Mastercard. After ordering to open a window with a secure payment page of the processing center, where you need to enter the data of your credit card.
All transactions with payment cards taking place in accordance with the requirements of VISA International, MasterCard and other payment systems. When you send information using special security technology of online payments, data is processed on a secure server, high-tech processing company.
Secure online payments
If you pay via internet, data entry and processing of payment occurs at the site of electronic payment systems. Payment System ensures that sensitive customer data are not available in the online store, and their processing is fully protected, and nobody can obtain personal and banking data of the customer.
Methods for the preparation of order
Delivery of tickets by courier
Cost of delivery:
- In St. Petersburg: 300 rub.
border city is the ring road
- The nearest suburbs: 500 rubles.
also considered a suburb of Strelna, Peterhof and Lomonosov
Terms of the delivery:
- Deliveries can be made any day of the week from 10:00 to 21:00
- Delivery is not later than 2 days before the event
- Delivery in other cities is not carried out
- On the day of delivery courier contact you to schedule delivery
- Shipping cost is not dependent on the number of tickets and orders are delivered at the same time
Delivery of tickets paid for via the Internet, available only to the owner of a credit card. In the event of changes in the time of delivery, the buyer must inform the manager of the ticket agency by phone (812) 407-22-07.
Payment of the electronic ticket is carried out exclusively by wire transfer using the selected payment system. After the order, paid tickets are sent to the e-mail address (e-mail), specified when ordering.
Visiting the event is necessary to have a printed e-ticket. In case of doubt about the authenticity of an electronic ticket, the staff carrying out a pass to the event have the right to make a test call to the mobile phone number specified when purchasing the ticket. These security measures are taken to prevent possible cases of fraud with tickets.
Details about e-ticket.
Cost of services
By paying tickets, in addition to the nominal value of the tickets may be added:
- The cost of delivery by courier tickets
- The commission payment system for buying tickets without service charge
- The service charge of 10% of the face value of the ticket, upon redemption tickets to the box office retail partner
- Service fee in the amount of from 0% to 10% of the face value of the ticket to the event of high demand
Validity of order
The order will be automatically canceled if it has not been paid for:
- 2 hours, when you buy an e-ticket
- 24 hours, upon redemption order in the retail point
In carrying out the delivery order will be valid until a specified time and date of delivery inclusive.
If you cancel, replace, or refund transfer activities carried out by the event organizer, which itself sets the time and place for the return ticket.
Return tickets at the request of the Buyer, which were obtained in the retail office or courier delivery is possible only in the central office, at the address: St. Petersburg, Torfyanaya doroga st., 7F.
To return electronic tickets according to the customer, you must send a written application to the e-mail address firstname.lastname@example.org.
- ticket refund is possible for at least 3 calendar days before the event
- service fee and the shipping cost is not refundable tickets
- returns carried out on weekdays from 11:00 to 17:00